Maybe you are right, ruserious. Nevertheless, I don't see consistency nor rules nor ethics in that "culture". "The way we do things around here" changes from one case to another, there is no same rule, even the bad one, for all. Different rules apply depending whether you are a local, British, manager, pilot, cabin crew or a check in agent. Fear is the only common nominator. So, it's not a culture to me. The word "culture" has a positive conotation in Serbian language.