But the situation described in the newspaper article is almost exactly how one of my neighbours described the incident to me on Sunday (see separate thread on Questions forum). He was one of the passengers who refused to fly. A middle aged sensible professional chap who is used to flying. Dont miss the main point by criticising the journalists. Whatever the position the crew found themselves in, Mytravel's treatment of their passengers at the time was poor. They need to give urgent attention to just how much information to give to passengers, and avoid creating unnecessary fears. As Ptarmigan states this is a big selling newspaper and it's not the publicity the company needs.