Spot on Mr GC!
However, I do have to say that as a working group, pilots, are not an easy group manage or satisfy.
By our very nature we are near as damn it self employed, when at work. In general our instructions are executed promptly and, of course, we get to prioritise events and actions.
My own experiences dealing with PP and FJ have been mixed, but on the whole BOTH have come up trumps as and when the problem was really important.
FJ has always been very proactive and I have great respect for how she has taken over the Boeing FM job.
It has to be said that both of these ladies HAVE to filter and prioritise the various issues that come across their desks, with that in mind and there are only so many hours in a day, someone is always going to be disappointed. As I have been on occasion too.
My point is, I suppose, if it is really THAT important, go and see them. Face to face has always been the best form of comms.