Ever thought about doing what every other person who has ill fitting clothes does and go to a tailor?
I suggested that letting the jacket out a little across the shoulders would probably solve the problem but was told not to get it done myself nor would they do it - despite initially suggesting they may. I even suggested that a larger size would probably be too long in the sleeves and minimal tailoring would be a better option. Apparently not.
Given that and the fact that the jacket belongs to Qantas, I'm less than enthusiastic about making substantial adjustments to their clothing. I guess this way they can pass the jacket on to someone it will fit and it is considered a cost saving.
The massive budget for "looking great" in the new uniform obviously has some limits.
As a side note, those I've been dealing with have been very helpful in endeavouring to get a good result. I guess they're limited by their instructions too.