edi local,
The two examples in the OP are not due to any fault of the Canadian Governments IT department, they are user error.
I didn't start this as a rant against the Canadian Government - it is meant to be a heads up. Yes it is user error but actually you only know that because I explained it in my OP!
However, it doesn't sound like a very clever system. The concept was to make things easier, right now they have chaos. It's not like the people travelling to Canada are suddenly much thicker than last week.
Dave,
then that should be done at the point where the information is first entered and the user is in a position to do something about it, not when they roll up at check-in.
Yes that is the point.