Originally Posted by
ExXB
The IT screwup, as I see it, is that pax were told they were approved (provisionally or not) when they hadn't.
Exactly.
If the system is capable of validating user inputs - which it clearly is:
Originally Posted by
oggers
being denied boarding because 'computer says no'
then that should be done at the point where the information is first entered and the user is in a position to do something about it, not when they roll up at check-in.
It's not rocket science.