I dont mind the seat pitch as i am only 5-9 but I can see why people have problems if six foot plus and access isnt that easy.
However feelI have to put in a good word for some BA people after an experience yesterday where I had at no notice to come home early from a business trip to Paris. Arrived at Orly literally 2 minutes before check in closed and despite the gallic shrug and check in is almost closed M'sieur . The check in agent and ticket issuing agent moved ehaven and earth to rebook me when having completed the transaction their special boarding pass ticket printer failed and they literally went on a mission to get me on board - chasing up It help, borrowing a printer from another airline desk-phoning the gate and keeping the flight open for me. Were wonderful, really above and beyond, Orly handling company people but nonetheless they did BA proud.
My adventure wasnt over and after being bundled on board at the last second bag and coat were stuffed in the overhead. At LHR immigration shock horror no passport. I rushed back towards the gate and met the cabin crew on their way to another trip, took a chance and explained my plight and the in charge a youngish guy ran a long way back to gate and by the time I got there he was just emerging from the jetway passport in hand -it had fallen out in the overhead .
So BA management might be applying densification too rigorously but its nice that they still have some really decent staff-a bit of drift i know but its not all about the seat pitch and food (or lack of)