treat them well & ensure customers for life once things pick back up in years to follow.
"customer services" have ensured that I will never fly with them again.
A previous regular flyer with the airline, I'm one of many that have sought successful legal resolution to a dispute with them.
The onboard product maybe acceptable, but for me the failure to deal fairly as per their own customer services charter leaves alot to be desired.
Hopefully these shortcomings will be addressed in the future, but somebody has taken their eye off the ball.