Hotels.com (UK)
Would appreciate advice from anyone who can provide it. Have made a booking with Hotels.com in Uk. The proposed departure date from my Bali Hotel is on a religious holiday when travel outside hotel is prohibited. This was not revealed to me until the booking confirmation was received. I therefore tried to reduce my stay by one day and get a partial refund. All I repeatedly get from their customer service is "the Hotel has a strict no refund condition for the booking". They are not interested in discussing the circumstances why I am requesting the refund. Can anyone advise me how I can pursue this in the UK?