Not being a Boeing pilot myself, from what I read, I believe that if being a few seconds late in realising that the automation is not doing what it is supposed to do (in a very high workload manoeuvre like a balked landing in challenging wind conditions) leads to a crash, then everyone of us could have crashed in the same circumstances.
If not reading and interpreting the FMA immediately can lead to a crash like that, the system is too weak.
not pilot error. Not even human error. It can happen to anyone, except to those of you guys who are reading this and think "no way, it wouldn't have happened to me". wow I admire you , aces of the sky.