Get over it chaps, they are an airline that is rather good at turning a profit
Yes, but for
how long?
If it is any consolation, you are not alone in suffering from what appears to be a dramatic decline in BA’s customer service. Britain’s favourite airline is fast becoming Britain’s least trusted airline, if our postbag is to be believed. A few years ago we used to get almost as many letters praising it – now BA is vying with easyJet as our most complained-about airline, and is just about winning.
Too many readers are being promised one thing by staff on the ground, presumably to get rid of them or get them on another flight, only for the head office to later deny or ignore what was promised. Sadly, it has got to the stage where I would urge readers to record or film any significant financial offer made by a BA staff member to get you off an overbooked flight, or a promise of onward travel. Without this you are open to such treatment.