Ms TC-T could issue an apology for causing offence regarding the use of a non-entitled flying badge and desist from wearing them again. That would be enough for me.
She could do the same regarding some of the awards, but I know that some will stand. HCAP seem oblivious to the upset and bad feeling theirs has caused.
I'm fairly sure that she will apologise for nothing because she sees nothing wrong with what she's done.