So after my complaint and FOI request overnight, I get this email at 10:31am
Dear Mr Taylor
Thank you for your email regarding your application, please accept my apologies for you being unable to speak to us on the phone.
Your licence was despatched yesterday and is currently out for delivery. The tracking number is xxxx.
I have attached a link below
https://www.fedexuk.net/accounts/Qui...nsignment=xxxx
Kind Regards
Caroline Ellett
Licensing Support & Examiners Technical Officer
Licensing Support and Examiners
Civil Aviation Authority
I guess I was just impatient... It was delivered today that would be
22 working days for initial issue CPL - which I guess is not too bad... And they got my ratings right