Frustrating thing was each time I called them to confirm receipt of the application, first two they said 'it is received, allow two weeks for processing'. Both times I left it for 3 weeks and then called to be told 'no record of that in the system. Third application CASA wouldn't process it as they kept saying they had no record of getting confirmation of my licence from UK CAA despite the UK CAA saying they had sent it 5 times. In the end a very nice UK CAA officer took the contact details for the CASA person I was dealing with and stayed in the office late so that they could talk to them directly and stay on the phone until CASA confirmed receipt of the fax
Thing is, they get paid the same whether this outcome is the product of intellectual impairment, incompetence, taking the piss just for fun, or just plain lying to cover up laziness.
Whether inadvertently or deliberately on their part, we're all just their playthings.
And we pay for the privilege.
All in the name of "safety".
The machine is broken.