Vref+5, I feel for you man. I had gone through the same a few months ago.
Here's a fun story.
Called CLARC and got to the bottom of ASIC *********.
Me: "Why can you not see my ASIC status on your system?"
CLARC: "Because only CASA Security (in charge of ASIC) can access it. I could put you through CASA Security and you can ask them to send CLARC an email regarding the status of your ASIC."
Me: "Isn't that your job to do so? If you can do it by just calling your colleague at Security, why do I need to supply a certified copy of ASIC?"
CLARC: "In case we get audited, it is safer for us if you send us a certified copy of ASIC."
IMHO, CASA employees have attitude problems. I Can't believe citizens are paying tax to feed these lunatics.