I got my 61 conversion application refused because - according to CLARC - it was not complete, one of the forms required was missing. So I would have to re-submit everything again (about 30 pages from memory)
I then pointed out that my application had been submitted and received by CASA - according to the CASA date stamp placed on the copy of the refused docuemnts they sent me back - 2 months before the missing form had actually been created - according to the date on the bottom of the new CASA form, so it was in fact a complete application at the date of receipt by CLARC.
Result - another fortnight delay, mumbling by CLARC, then they asked me to just submit the form only