.....:32 hours later the system is still asking me for a fee, I felt at the time i was just being fobbed off because the customer service Rep could not explain why the rules had changed. Just got an automated e mail asking about satisfaction re my query/
I think it was well summed up by a poster in the associated thread. I too have always found the actual BA flight experience good but the customer service is woeful. I think other than gold card they are not interested. You have feeling they would like to run every service on a converted Airbus 319 refuelling as necessary carrying only 32 plutocrats whom the hostesses could pursue for matrimony - like the good old days
