Indeed. What is very sad is the reversal of old edicts. I have an old mento from my father which he had on his desk throughout his management career. "Things go wrong from the top down." It used to be true in the days of respectful ethics. It related to internal workings of the company and any effects on productivity & profit. It was the chiefs who had the greatest effect on those not the indians.
Sadly, the same can not now be said of T's & C's. Under pressure from the top the lower levels have capitulated and allowed things to to go wrong from the bottom. Back to the future and the middle ages of peasantry and land owners.