Is there a reason that this thread is not in the Cabin Crew sub forum? I ask because this looks like an interaction between cabin crew/FA and a passenger who was trying to offer assistance. I note that the title of the thread simply says "crew" which is more inclusive of all crew, whereas the actual interaction was with FA/Cabin Crew.
Maybe the CC frequenters can shed some more light on this sort of interaction. I am uncertain if the flight deck was ever involved in this encounter.
To desertmedic322: great post, and thanks for your candor.