But it's not just one horror story, our experience with three separate laptops has been just the same as that of the guy who wrote the article, and those of WCollins, it seems, and we have no positive experiences at all.
Anyway, never mind, I was hoping to save some people some hassle by pointing out a grim reality of how bad Dell have allowed things to get, but if you are all sanguine about it, I can only hope that you don't find out the hard way.
Tony