Well, even though my Dell X200 is working just fine, I have to agree. Dell's customer service is utterly appalling. I had endless problems with my Latitude LT; eventually those were fixed after about 5 months. Then a small flaw appeared on the TFT screen only a few months after a new one had been fitted unnecessarily. I lived with it as I simply couldn't face another frustrating episode with Dell, but then it became worse. I rang Dell, e-mailed them and was quoted a ludicrous price to replace the now out-of-warranty screen. So I then conacted a so-called customer service manager and e-mailed all my details........that was in May and I'm still waiting.
Dell - sort your act out. No American-style fluff, just answer the queries and do something for your customers. Because we think your customer service STINKS!!