Originally Posted by
El Bunto
Incident occurred just before 06:00 but nothing officially stated by the airport until after 08:00, by which time at least a dozen scheduled flights had fallen off the schedule and many more intending passengers were in transit. Not very proactive customer relations.
Yes because that is the first priority to update all the pax with flight time guesses (that you can't possibly guarantee until multiple agencies have their input) rather than doing all the background work to clear the blockage and get them away asap. Besides which at 0600 with a rwy closure, very few inbound pax would have been in the air.
Then when the snr mgmt team arrive they coordinate the press releases etc.
Remind me what exactly you think is wrong with the timeline today?