lack of a crew on a premium holiday company charter flight in AUG from BRS
if that is the way they treat their high end market charter customers then they will not come back for contracts next year - handling both ends was atrocious - no idea of even how to apologise for the delay let alone deal with one ie: giving refreshment vouchers (lack of)
the BRS BMI lounge is nice but coaching is tedious
lack of crew for our flight known 2 days before causing an almost 4 hour delay is woefully inadequate when the flight is on a Sat morning when less scheduled flights are operating - thus a crew should have been able to be cobbled up