Apparently company SOP was that the pilots abort/reject the landing when getting a RAAS alert. No option.
If that is indeed the case, AND they had not been trained and had recurrency on this, then that is a contributory factor here. It is one thing to write an SOP for an unexpected manoeuvre, but it is incumbent on the training dept to train that SOP, just because it is different to the normal GA.
I believe pilots should be trained to always manually establish the climb by pulling on the yoke and pushing on the thrust levers while pressing the TOGA switch when doing Go Arounds/Rejected Landings in Boeing products.
I would add takeoffs as well, and add thrust a split second before pulling.
It had been said many posts ago that hands on TL's during large thrust changes, and on approach, and a follow through after TOGA is pressed AT ANY TIME, the PF will realise PDQ if the TL's do not give advanced thrust. Select the auto-system but use tactile & visual senses to confirm it is doing what you want it to do.
It seems we have arrived back where we were.