Originally Posted by
crewmeal
Monarch pay the handling agent, the handling agent pay the airport, whose responsibility it is to maintain the airport infrastructure so I would have thought. As to compo I cannot answer that, let those in the know have a say.
Any system needs a viable backup. This did not appear to be the case on 11/9 and led to misinformation. Seat allocation was abandoned but nor all staff knew that. Pax were being given mixed messages. The system is not just about computers....it is about processes and the processes failed. As a humble passenger on the day, the impression was one of chaos and lack of leadership.