Very true CR. Only need another packet or two of Splenda, and it gets over the line. Surely CX knows this as it is by their design. However... how much time, money and how many "missed opportunities" have been lost in this silly process? Was it worth it? The goodwill lost forever is worth untold tens of millions. Perhaps that pales in comparison to fuel hedging losses. What of the training backlog? Years to recover, if ever. How much will that cost in terms of missed growth and under-utilized aircraft? If I were a real Swire with the last name Swire, I'd be pissed beyond words. Heads would be rolling and somebody who knows what he is doing would be brought in. How the Swires think these clowns have things under control is beyond comprehension. Maybe they just don't care anymore.
Imagine Warren Buffett owning CX. Do you think he would tolerate this management team? I think not!