The "action plan" reads like a guide to Wank Word Bingo, Sir Humphrey would be proud. No wonder the people who are paying for all this, the so-called "stakeholders" are getting more and more fed up with it.
CASA Relationship Survey shows Low Satisfaction Levels - Australian Flying
Some people in CLARC that can do basic clerical work would be a good start. It's got worse and worse since things were moved from the regional offices to Canberra.