Please please email the bid guys then fleet. Every time I talk to them they don't seem to have many other complaints. I know it's because most of us have given up and know it will make no difference but it drives me mad when they say they didn't get many complaints and therefore it must be my incredibly high expectations of getting ANY generic layover preference in the US or EU that's the issue..
Bring back the old system, worked fine if you invested a bit of time to bid.