If he does 2 things will happen..The Grand Dame will get her marching orders, (not before time) and customer service behind the scenes will be much improved.Cabin and Flight Deck always was very good
On another note they are having shocker in Biarritz..Had a birdstrike late last night on the inbound from Gatwick and pax have had to wait for it to be repaired.Still on the ground.Got a son on it, so we`ll see how quick they make the appropriate payments
