Would tend to agree.
Have also renewed several times now and never received an acknowledgement they had the yearly payment. Doesn't take much to send a 'Thank you, we have your renewal funds and your policy is still valid'.
Only a small issue I know but a sign that the 'Company' is not as professional as could be. Car insurance, holiday, house etc all send a renewal policy through. I've got nothing and by paying yearly, the funds could have been deposited by mistake into another account for all I know.
Come on LIPS, pull your finger out and be more proactive!
Harry