Border Force
Border Force are represented in the management meetings at LHR and other airports. The problem is not so much when the aircraft come in (although between the terminals there's peak and troughs). Lets say at TN3 there's 30 officers for primary (passport) and secondary (customs) so ideally twenty desks are open & 10 staff are in the lanes but once passengers start arriving this is reduced by cases. So now we have 5 turn up no documents claim asylum, 2 who are on forged documents who are foreign criminals that were deported two weeks ago and then an American adult turns up with 14 year old boy, he's a registered sex offender how many officers are now checking passports. So the manager asks for some to come from customs but they can't leave as they have a stuffer & swaller (why they called that as the have 40 condoms of cocaine in their arse, 40 up their vagina and 80 in their stomach which one has burst) so they're short staffed so passengers may have to weight an extra 15 mins to get their passports checked. Yes Border Force are short staffed & lack funds but that's not the officer dealing with yourself fault that the Government of the day. This isn't a made up list this happens nearly ever day at an airport in the UK. Border Force primary function is law enforcement not making people get through an airport quickly. If they can they will process you as fast as they can but hey if that 15 year girl they're talking to is saved from being a prostitute then I think that's more important.
Service targets are 25 mins for EU and 45 mins for others. That's taken from when the queue starts in the arrivals hall.
Last edited by GLAEDI; 1st Aug 2016 at 12:31.