From recent experience this strikes an all too familiar cord.These days everything is left to ground handling agents who are simply not suited to act as company representatives in the proper sense, so nothing gets communicated. Thats when frustration and anger sets in.On the other hand if customers were accompanied, proper explanations given and better looked after when these sort of immense delays occur, a lot of that anger would not be there.
Some will say of course, ``can`t do that, public wants cheaper fares``..really?? well what does a delay like this cost at the end of the day??...