Originally Posted by
bigdaviet
Can you name an airline with better product consistency? ie. Their best cabin product in the vast majority of their fleet?
And how many planes have showers? 80 doesn't constitute majority of 240.
How many planes have flat beds in business?
If a two aircraft type airline cannot main consistency how will an airline with lot more aircraft types?
Caynine
Happy FC - Safe airline
Happy CC - Improves cabin service quality
Rest of the hard/soft products are provided by some third party vendor every airline can buy. Some may not get family benefits.
Why go through the hassle of keeping employees and customers happy when we can buy ratings.