I'm sure the bean counters at HQ are having that same puzzled look when you ask for something from a waiter, or staff at Carrefour etc... that is just a little different than they normally hear.. something they really have no idea how to process in their brain because it's "just slightly out of the norm" and therefore, it simply doesn't compute to them.
Same with the bean counters upstairs... They have no idea how to handle nor what to do as since EK is now not making money. Total bewilderment and the proverbial deer in the headlights look from them.
Kap