One thing that is for sure, when flights get delayed, usually the company response is poor to non existent. Ok they do the minimum when required by law by very little else. You are left to your own devices and frustrations. Years ago I was returning from St Malo to Portsmouth by Brittany Ferries and we were delayed due to combination of tech fault and low water level.In no time flat every car waiting to board was given a letter of apology, full explanation an expected arrival time in the UK and an offer of a free sit down meal in the Al a Carte restaurant on the Bretagne. It also came with a free glass of decent wine as well..Now I`m not saying the Airlines can go to that extent, but they certainly can up their game.
Customer service, for a lot of them, exists in name only from experience sadly