Interesting that after wasting months trying to fix it with software, it turned out to be a (relatively) quick and easy hardware fix. Being all to familiar with the SOP of trying to fix hardware problems with fancy software, this surprises me not at all
Lonewolf, I used to work with a certain young lady when she hired into my group ~30 years ago as a fresh out of college engineer. Today, although not so young any more, she's a Boeing VP and heads up an entire Boeing facility. Recently I was discussing this individual with a female coworker who also worked closely with her back then. When I made a comment along line of how much better this individual had done that we had, my coworker responded that it all depends on what you want - and neither one of us had wanted to deal with the hassle and stress of management. So we all got what we wanted - it just that the individual in question wanted something different.