Emirates named World’s Best Airline at Skytrax World Airline Awards 2016 (Condensed version).
DUBAI, U.A.E.,12 July 2016:
Based on the results of the largest airline passenger satisfaction survey in the industry, the World’s Best Airline Awards are considered a global benchmark of airline excellence.
This year’s Skytrax awards were based on 19.2 million completed surveys… 280 airlines… customers from more than 104 countries. The survey measures 41 key performance indicators of front-line products and services (?) in the airline industry.
This is the fourth time Emirates has won in 15 years.
Comments from management include: "We listen carefully to our customers, and then relentlessly challenge ourselves to deliver and exceed expectations."
Superfluous background information includes: Emirates is the world’s largest international airline… extensive network… 154 destinations… 81 countries… six continents… big hub… young fleet… etc.
Recent achievements: the unveiling of a new 777 J Class seat… 39 lounges… new children’s toys and activity kits… investing over US$140 million in its wine programme for all cabin classes in 2015 alone.
(What? $140,000,000 USD on it's WINE PROGRAMME in 2015… ALONE?
)
Mention of unprecedented Wi-Fi connectivity…
Mention of industry "bests": 2,689 channels, 90 children's channels, live coverage of really important stuff.
Recent improvements since winning last year include:
35% more TV channels
20% more TV Box Sets
35% more audio channels
37 languages
Entertainment for the blind and deaf
Live TV across the fleet covering this year’s doomed Rio Olympics.
End of chest beating.