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10th July 2016 | 11:13

#6 (permalink)

Mike6567

Joined: Mar 2003

Posts: 203

Likes: 1

From: UK

I did this recently for an iphone 4 and ended up calling the apple help line (I think they called me back). They were a great help and solved the problem.
My iTunes needed updating and when this was done I was able to reset the phone.

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