bzh, where do SLFs get the impression that those of us at the pointy end have anything to do with ground passenger handling? Yes we have the odd discussion with the agents, but they are far more qualified than us when it comes to getting bums into the right seats and on time, they also have to have infinite tact and patience handling those who seem to think that 400 pax should wait for them, I wonder what the attitude of this person was?