I was the other way PapaHotel6. I was a very junior F/O at the time and thought it had to be pilot error. I had no training in HF/CRM and thought I knew it all.
Interesting. My own growth in aviation sent me other way. I was a Mahon disciple and CRM "expert" before I even had my PPL.......
Then reports of cover ups, documents being shredded, documents being removed from pilot's homes and I started to think "something doesn't smell right in downtown Auckland". Mahon got to the bottom of it and more.
But this wasn't what led you to change your mind I presume?? Okay, you were convinced Air NZ behaved dreadfully, which probably left an awful taste (as it did me at the time) but that in itself doesn't make pilot error more or less probable on the day, correct?
Have a Merry Christmas.
Midwinter Christmas?