Tchocky... Exactly! Not a peep for six years, then BAAMMMM!
Some people who want to know about Serco as an employer re ATC maybe don't realize Serco operates some (relatively small) contract towers in the US, Canada and the UK. Serco also operates several ACCs and Approach facilities and some towers in the Gulf, and Serco employees work in others, even though Serco is not the operator, or "ANSP" (UAE, Bahrain, Iraq). So the answer to the question "what is it like working for Serco?" has different answers depending on the location you are referring to (which wasn't mentioned by the OP).
Obviously there are significant differences between the working conditions, salary, benefits, lifestyle, etc in those very different geographic locales. As with all employers, Serco provides the salary and benefits necessary to: A. Make a profit, and B. Secure and retain staff. Which means of course that your working conditions, lifestyle and benefits are VERY different in Bagdhad than Dubai. And very different in Dubai than the UK, Canada or the U.S. And as with most employers, Serco sometimes has issues with both management and staff.
My experience is that Serco, as an employer, is not significantly better nor worse than most ATC providers globally.
Last edited by grizzled; 28th Jun 2016 at 10:43.