Originally Posted by
White None
So I'm gonna be "that guy"
Relative to the statistical spread for the specific age slice there are guys above and below the bell curve comfort zone in the older CX generations and also... in the younger CX generations. (You know who you are, in all brackets).
BUT:- Whilst we do have the odd aging tramp, shuffling around dispatch, there is a massively disproportionate number of Gen Y'ers vs Gen X'ers (and beyond) who voluntarily pitch up looking like Hot **** for a builder drinking diet Coke wearing Lynx in a Levis Ad, but not like a Professional Airline Pilot. It's the job:-
PASSENGERS have an image of the men and women they want, and really need, and pay, to trust.
YOU wish to be respected and trusted by those people.
Fulfill their expectations, earn their respect, it's about you, (nothing to do with your Capt or Fleet Office.)
That's exactly it in one post...... You said what we 'old curmudgeon' we're thinking but couldn't explain.
It's like trying to explain women to a 10 year old.
The benefit of experience.