Originally Posted by
SWBKCB
Or alternatively, the airport fails to plan for a known peak?
Sine the airport doesn't directly employ most of these people, I would think it far more likely that penny pinching businesses are delaying recruiting / training for as long as possible to save a few pounds on salaries. I suppose you could also then pass some of the blame onward to airlines some of which seem to believe that they shouldn't have to pay for any services, and when they do they drive prices down to virtually unsustainable levels.
That's free enterprise I'm afraid - and it's the punter who demands cheap fares that ultimately pays the price of inconvenience.