But in a sick way, I kind of hope that it ends up in all out war.
Like the feeling I used to get as a child, when a toy was broken, and I couldn't fix it, so I smashed it..... so then I wouldn't have to worry about the toy not being perfect. I could just throw away the pieces and move on.
This is precisely how I feel about the situation we find ourselves in with CX management... well said.
Last edited by Flying Clog; 27th May 2016 at 21:35.