If a customer purchases a First Class ticket on CX he/she has a right to expect a First Class product, not some" down to the lowest cost they can get away with" service. Perhaps this thinking is why passenger numbers are down, there is a huge pressure on revenue and the profit making premium passenger is deserting CX in droves to go to competitors where there is no such blurring of distinction between a full service airline and a Low Cost Carrier? It is a worry about the direction of the once proud de facto flag carrier of Hong Kong.
Well said Ken. Blaming everyone and everything but themselves for lower revenue and not beating their overly ambitious targets.