I feared as much donpiz. I wonder if the 2012/2013 change coincided with the departure of the late SMF, leaving the reigns to STC. If so, it would perhaps suggest that STC may well be a fine SFO but a very very questionable CEO. Yep, technology, that will solve all your personnel issues, combined with
a quote from Sir Richard Branson 'Train people well enough so they can leave, treat them well enough so they don't want to.'
And STC's words
"I want you to be so highly skilled that the best companies in the world will be keen to hire you. But I also want to create such a nurturing, caring and inspiring internal world that you’ll never think of leaving Emirates!"
How can you possibly fail..