You guys are a tough crowd. I concede that the above metric may not be an accurate reflection of efficiency.
Instead I propose a vote on alternative metrics:
-number of phone call attempts to any office employee before someone answers
-time to get a reply to an email
-number of people in what's referred to as Costa, but should really include the entire Atrium as well as the fitness center and pool upstairs during business hours
-Number of people in history who have been able to reach anyone is staff travel on the phone... ever.
Any other ideas to measure airline efficiency feel free to add.