AOAE representatives have dropped the ball on this one, and what gets me more wound up is the Chairman with his "I'm baffled this is a problem" speech and refusing to listen to anyone's concerns on the forum.
disingenuous
We call CX out when they dick around with wording when it suits them. Well what has AOAE just done? All because spending an extra day at the Headland would mean they miss an episode of Coronation Street.