Meet and Assist...
...after asking the question here back in January, I phoned Emirates to request the above for my coming trip to Bangkok from Glasgow.
On the day we were offered assistance at the check in desk. SWMBO initially declined testily, I'm OK this morning. However on being reminded that the EK gate was right at the end of a very long corridor, agreed and was wheeled to the lounge.
Get to Dubai and i was peremptorily asked for "My chitty" and another passenger waiting with an elderly parent said she had been there 30 mins....... After 10 mins SWMBO had a bijou tantrumette and hobbled off to the escalator. Fortunately we had plenty of time.
At BKK there was a young racing snake in the starting blocks at the door with madame's name on a card. We set off at a spanking pace which I had difficulty staying with. At the first immigration queue he did a body swerve and took us to another one with many fewer people waiting and stayed with us through to the baggage reclaim, helped with the bags and wheeled us out to the waiting limo. Generous tip well deserved.
On the return leg a chair was positioned behind madame at the check in desk. Excellent!
At Dubai - guess what? A stressed Emirates employee assured us that it would soon be here - guess what, it wasn't. Apparently at DBX, their home base, they've contracted the service out to Joe Schmukkaluck! Who is completely incompetent. And this time we had only 90 mins transfer time. My turn for a bijou tantrumette! and started walking and hijacked a passing wheelchair driver. He wasn't happy but I was even unhappier. We made it but it was a bloody sight more stressful than it needed to be
Back at GLA and a chair was offered but declined - we were only going across the road.
I was offered an "explanation" by a cabin crew member for the crap system at DBX. Apparently for flights from Delhi, Islamabad and Karachi there are sometimes DOZENS of wheel chairs lined up in the airbridge as they are "prioritised through immigration and customs". The system is understood and much abused from those departure points.
Maybe if the airlines here took the same responsibility as they seem to have done in the US things might improve. I won't hold my breath.