P-A-F
You are entirely correct when you say that around the time of the collapse of Ansett you noticed a marked decline in the Customer Service you received with QF.
Again, I urge you to take a look at the
other side of the arguement;
Overnight, Qantas and Virgin Blue both experienced a huge influx in customer demand - obviously
As it has taken time for the travelling public to adjust, just as it took time for the staff to as well, and you demonstrate that point when you make the comment that ;
Although I will say the service seems to have recovered a fair bit - albiet not to the pre-Ansett collapse level.
Take into account general staff morale, and then the arguement is complete. (Of course, there is always the individual factor as I illustrated in my first post on this topic...the occassional nast pasty)
Regards
GG
